01666 503686

info@sureteam.co.uk
Office Hours: 9:00am - 5:00pm

Privacy Policy
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Privacy Policy

Sureteam understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website. We only collect personal data in the ways described in this policy and in a way that is consistent with our obligations and your rights under the law.

Your acceptance of this privacy policy is based upon your continued use of our site.

You can find out what data we hold about you, amend, or request permanent deletion by contacting our data protection officer. Please find contact details in section 6 of this policy.

 

  1. What data do we collect?

Depending upon your use of our site we may collect all or some of the following data or use of cookies and similar technology.

Name;

Email Address;

Telephone numbers;

Payment information;

Web browser type and version;

A list of URLs starting with a referring site, and your activity whilst on our site.

 

  1. How do we use your personal data?

Under GDPR we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate interest to use it. Your data will be used for one of the following purposes:

Providing and managing your account;

Providing and managing your access to our website;

Supplying our services to you;

Communicating with you. This may include responding to emails or calls from you;

Supplying you with information that you have opted in to;

Analysing your use of our site to enable us to continually improve our site and your user experience, all data collected by analytics is anonymised;

Accept payment for our training services;

Marketing purposes whereby you have opted in or permitted by law.

 

  1. How long will we keep your personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

For as long as we provide our services to you;

If you have opted in to receive communications from our team until such time as you opt-out;

Payment details are permanently deleted upon completion of payment process;

Data used to analyse your use of our website will be retained indefinitely to enable us to make continued improvements to our site.

 

  1. Data storage and transfer.

We only store your personal data in the UK.

Our marketing agency, All Things Web Limited, have access to Campaign Monitor which stores names and email addresses used for email marketing purposes. This data is only stored here. You can view the privacy policy of All Things Web Limited here.

We will not share any of your personal data with any other third parties for any purposes, subject to one important exception.  In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  1. Accessing and Amending Your Personal Data

If you would like to know what personal data we have about you, restrict use of your data, withhold your personal information, or request permanent deletion of the data we hold about you, please contact our Data Protection Officer using the following details.

All requests will be responded to within 30 days of receipt.

Contact Name: Eileen Brownbridge

Address: Close Business Centre, Close Gardens, Tetbury, Gloucestershire, GL8 8DU

Call: 01666 503686

Email: info@sureteam.co.uk

 

  1. How do we use Cookies?

Our site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of cur cite and to provide and improve our services.

In addition, cur cite uses analytics services provided by Google, which also use cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site. For more details, please refer to our cookie policy https://sureteam.co.uk/cookies/.